Shipping policy

Thank you for shopping with Cold Archives. Each piece is handled with care to ensure it arrives in perfect condition. Please review our shipping policy below.

1. Order Processing

  • All orders are processed within 1–3 business days
  • Orders are not shipped on weekends or public holidays
  • During high-demand periods, processing times may be slightly extended

Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

  • Domestic Shipping: 2–5 business days
  • International Shipping: 5–12 business days

Please note that these are estimates and not guaranteed delivery times.

3. International Shipping

Cold Archives ships worldwide.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Any additional fees imposed by their country

We are not responsible for delays caused by customs.

4. Tracking Orders

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

5. Lost or Stolen Packages

Cold Archives is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.

If you believe your package is lost:

  • Contact the shipping carrier directly
  • Reach out to us at zelotech1994@gmail.com, and we will assist where possible

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned due to incorrect information:

  • The customer will be responsible for re-shipping costs

7. Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the damage

We will work quickly to resolve the issue.

8. Delays

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Unforeseen circumstances (weather, strikes, etc.)

9. Contact

For all shipping-related inquiries:

Email: zelotech1994@gmail.com
Brand: Cold Archives